Terms and Warranties

How to Order:
1. Place your order online at www.aaronix.com.
2. Call us at 714-258-2269 if you need any assistance with placing your order.

Order acceptance:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Aaronix.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed over $1500.00 (U.S) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Payment Options:
We accept the following: Visa / MasterCard /American Express / Discover. Wire Transfers - please email us or call at 714-258-2269 for instructions.

Money Order/Company Checks -- please mail to:

Aaronix
1582 Parkway Loop # B
Tustin, CA 92780


For company checks please allow up to 7 business days for bank clearance.

Shipping Address Bank Verification: For your protection against credit card fraud, we require that your shipping and billing addresses match. However, if you wish your order to be sent to another address, please notify your credit card issuing bank of the shipping address for "Address Verification" purposes. To register an address with the issuing bank, please call the Customer Service number, which is located on the back of your credit card. If the shipping address is different from the credit card billing address, your order may be delayed for verification. Address Verification protects against credit card fraud. If we aren't able to verify your shipping address with your issuing bank, then we CANNOT process your order.

Payment due:
Payment for the products listed in the order is due when the order is placed.

TERMS OF SALE:
Prices, specifications, availability, and terms of offers are subject to change without notice. Aaronix cannot be responsible for errors in typography or photography, pricing or other errors, omissions and reserves the right to cancel orders arising from such errors. Products quoted were selected by Aaronix based on specifications available at the time of the quotation, and are not guaranteed to meet bid specifications. Aaronix is not responsible for compliance with regulations, requirements or obligations associated with any contract resulting from this quotation. It is buyer's responsibility to verify product conformance to specifications of any subsequent contract. Aaronix Terms and Conditions of Sales and Service apply and are available on request.

Order Cut-off Times:
Most of UPS/DHL Ground orders placed before 12pm Pacific Time Monday through Friday, exclusive of holidays, are shipped the same day or next business day. This does not apply to special or out of stock items. UPS/DHL Next Day, UPS/DHL 2nd Day, and UPS/DHL 3d Day Select are shipped the same day if received by 12pm Pacific Standard Time, exclusive of holidays. If received after 12pm, your order may be shipped the following business day. In the unlikely event that an order cannot be shipped within two business days of order placement, you will be notified and given the opportunity to choose a different shipping method or to cancel your order. Please allow 2-3 business days for assembling on special quote orders.

Transit Time:
When selecting a shipping method, keep in mind that the transit time begins the day after the order is shipped and includes only business days.

Delivery Destinations:
We use UPS/DHL services and they do not deliver to PO Boxes or APO addresses. Therefore, we are required to obtain only physical street addresses for delivery.
 
Address Correction Fee:
If an incorrect address is provided at the time of order, UPS/DHL will charge an address correction fee of $10 - $15. This fee will be applied to your credit card.

Terms of Use:
By using our Web site or purchasing a product from us, you agree to the guidelines as set forth in this policy page. We will post any changes to our policy on this page.

Sales tax:
A sales tax of 8.75% is added to all orders shipped to California addresses.

Order confirmation:
After you make a purchase, you will receive an e-mail confirmation containing your order number within a few minutes.

Returns policy:
We take great pride in our reputation for quality and excellent value. Every AARONIX.com server comes with our 100% satisfaction guarantee and passes several tests, including overnight burning test and memory running test. Tests certificate is enclosed with each and every server.

If you order a standard product and find it doesn't meet your application, but the product is not defective, you may return it within 14 days after shipping. There is a restocking charge of 15%-25%, plus you will be responsible for original and return shipping charges. Call for a RMA number before returning in original packing, in like new condition.

We reserve the right to refuse returns on group of identical items if you misorder or because of software incompatibility. All sizes, dimensions and specifications are clearly indicated in the product description. Please call our sales rep for assistance prior ordering.

It is your responsibility to check specifications, compatibility, and suitability of the products before ordering. AARONIX.com is not responsible for your application compatibility with AARONIX.com's products. Please call our tech support for assistance prior ordering.

Products made to your exact specifications or modified for your application may not be returned for credit, but repair or replacement with the same product only .

AARONIX.com, at its discretion, may identify products that are not returnable.

Special Order items are NOT refundable. Special Order items include: All types of rackmount and tower servers. Intel Xeon, Intel PIII, AMD Opteron, Athlon MP CPU's and motherboards. All types of SCSI and IDE controllers as well as SCSI hard drives. For more details please contact our sales department at 1-800-711-1788.

IN NO EVENT WILL AARONIX.COM BE LIABLE FOR ANY COSTS ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF PRODUCT, INCLUDING LABOR, INSTALLATION, EQUIPMENT DOWNTIME OR OTHER COSTS INCURRED BY BUYER.

How to return or exchange an item:
1) Please contact us within 14 days from the date of shipping for RMA number (return authorization number).
2) Please make sure that your return is properly packed and securely sealed to prevent damage.
3) Place the RMA number on the outside shipping box.
4) Send items to address: AARONIX.com. 1582 Parkway Loop #B, Tustin, CA 92780.

We recommend that you send the merchandise via a carrier with tracking capabilities, such as UPS/FedEx/DHL. You should also buy insurance on the merchandise; we are not responsible for merchandise lost or damaged in return shipping. You are responsible for all freight charges on shipments that are returned. You are responsible for all freight charges on shipments that are refused or returned with no fault of aaronix.com. Unless advanced replacement warranty has been purchased or explicitly specified, the industry standard Return to Depot Warranty replacement normally takes no more than 30 days from the receipt of the defective product or component.

Refund and cancellation policy:
A cancellation processing fee of $100.00 will be applied by AARONIX.com to any system canceled before shipping. Unopened products may be returned/refunded for full credit, at AARONIX.com's discretion, (shipping charges are non-refundable), and must be received by AARONIX.com within 21 days of the original invoice date. The return/refund of any product will be subject to a 15% to 25% restocking charge, at AARONIX.com's discretion, (shipping charges are non-refundable), and must be received by AARONIX.com within 21 days of the original invoice date. There will be no returns/refunds on software or printers. After 21 days of the original invoice date, no returns/refunds on unopened and/or opened product will be accepted. Please allow 2-4 weeks for refunds to be processed. Additional time may occur with individual banks.

Shipment method:
Unless otherwise arranged, we ship EXW Tustin, CA.  This means you pay the freight and insurance charges. You own the merchandise while it is in transit. If there are any damage claims, you as the buyer, file against the trucking company and will receive compensation directly from them. We do this because we are not there personally to inspect/accept the shipment when it arrives. We do not know your dock or receiving conditions or staffing. All our shipments will be shipped only by our UPS/DHL account. There are no exceptions.

Inspection and non-delivery: All products must be inspected by buyer at the time of delivery. Any discrepancy, including wrong items or missing items, should be reported to AARONIX.com within 36 hours. If you believe that there is a problem with your order, email or call us immediately. We will try to resolve your problem quickly.

Damage claims:
The transportation company is responsible for the safe delivery of your merchandise from the time it leaves our warehouse to the time it arrives at your location. It is your responsibility to check for damaged merchandise before the truck driver leaves.

In the unlikely event your merchandise arrives damaged, mark all shipping documents as "damaged in transit" with a description of the damage.

You may then elect to refuse the shipment or accept it and file a damage claim. You must notify the shipping company within ten (10) days after receipt of the claim.

Occasionally wrapped package will look fine on the outside, but have a dent or puncture once it is unpacked. This is referred to as "concealed damage". Notify the trucking company immediately and request an inspection by the carrier. The trucking company is not liable for transit damage unless notified within ten (10) days from receipt of merchandise.

If you must file a damage claim, keep all original shipping containers and outside wrapping. The transportation inspection agent will want to see it.

It is extremely useful to have photographic evidence of any damage. If you can take digital photographs and email them to us, it helps us understand the extent of the damage as we assist you in talking with the transportation company. Final settlement of the claim is between you and the transportation company.

International shipping:
We accept international orders ONLY with Wire Transfer payment and shipping by our DHL/FedEx/UPS account.  Delivery shall be ExWorks (EXW, Incoterms 2000), Tustin, CA. Title to the Products and risk of loss shall pass to customer (Buyer) upon delivery to the carrier specified by customer (Buyer) at the Aaronix warehouse.   Shipping charges shall be paid by customer (Buyer). Insurance coverage and all other charges pursuant to ExWorks (EXW, Incoterms 2000) including, without limitation, taxes and all government permit fees, license fees, customs fees and similar fees, duties and other governmental assessments in connection with purchase from AARONIX.com are the sole responsibility of customer (Buyer).

Shipping confirmation:
After we shipped your order, you will receive an e-mail confirmation containing your order number and tracking number information.

Privacy statement:
We are committed to protecting your privacy. Any information submitted by you will be used only to process orders and improve our products and services. Under no circumstance will we rent, sell, or share any information provided by our customers to any third party.

Security statement:
We offer secure online credit card transaction using the most advanced security system available. Secure Sockets Layer (SSL) encrypts all information in the connection between your browser and our secure server so that any third party can read no part of your credit card information. SSL is by far the best fraud prevention system on the net today.

Title to products:
Title is transferred to you when product is shipped Ex Works (EXW) Tustin, CA.

Limitation of liability:
Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your records or data; (3) economic consequential damages (including lost profits or savings) or incidental damages even if we are informed of their possibility; (4) lost profits, business revenue, goodwill or anticipated savings.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Our warranty:
Aaronix.com warrants hardware products to be free from defects in materials and workmanship for a period of 1 (one) year from the date of invoice. This warranty is 'System Parts & Labor' and is non-transferable, except as approved by Aaronix.com. Some hardware products have direct manufacturer's warranty of 3-5 years.

Aaronix.com does not warrant damage due to external causes including, but not limited to, accident, abuse, misuse, problems with electrical power, adverse environmental conditions, usage not in accordance with intended purpose of product, and failures caused by use of parts and components not supplied by Aaronix.com. Aaronix.com products are not warranted, implied or otherwise, as to their merchantability or fitness for a specific purpose.

External accessories and devices (including, but not limited to: monitors, keyboards, mice, tape drives, rack accessories, networking devices) are warranted only by the original manufacturer's policy.

Altering or removal of the serial number voids this warranty. Adding or changing components without concurrence of Aaronix.com technical support may void this warranty.

Aaronix.com's responsibility for defects in materials and workmanship is limited to repair or replace as set forth in the warranty. This warranty supercedes all other warranties, express or implied. For specific instructions on the warranty service procedure, contact Aaronix.com. For international orders it is buyer's responsibility for all shipping charges under this warranty.
 
Environment: AARONIX.com servers require dry and dust free environment. It is important to do maintenance on the server and remove dust every month from the inside of the server to avoid build-up of dust and moisture. Most warranty is void if there is any sign of corrosion. Warranty does not include cleaning of server from dust. Warranty does not cover damage to server caused by overheating as a result of placing or positioning of the server, where there is no provision for adequate ventilation or a dust free environment.  

Extended Warranties:
Aaronix.com covers all of our products with its Standard 3 years 'System Parts & Labor' warranty. If you feel that you need a higher level of support than this, we also offer extended warranties .

Catalog:
Currently we don't have any catalogs, but we are planning on its producing. Check back with us later.  
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